FAQ’s

How long will it take to make my item?​

We aim to make all orders within 15 working days of purchase, in busier periods it may be slightly longer.​ However if you have a more urgent order please do get in touch with us as we will always do our best to meet your deadline!​

 

How long does delivery take?​

We use Royal Mail and post all items 1st Class so this can arrive the day after we post your item, but it is not guaranteed

 

How do I contact Impress?​

You can contact us by using our contact form here or email us on hello@impressrutland.co.uk

Am I able to order an item that’s not listed on the Impress website?​

Depending on the design you’re after that’s usually no problem at all! We can make personalised items such as Hen Do tees, Birthday tees or even just a tee with a slogan of your choice as well as so much more. Just get in touch to let us know what it is you’re after and we will do our best to help

 

Can I return my item?​

Unfortunately we are unable to accept returns on any of our printed/personalised products (this includes tees, sweatshirts, makeup bags etc) as they are all made to order and personalised. Please double check all sizing and order details before checking out.​ However, any of our clothing and accessories which are not made to order may be returned within 14 days of receiving your order. All items being returned must be unworn, in new condition and in their original packaging. Please note that earrings must be returned in their original unopened and sealed packaging to be eligible for a refund. If you are unsure which items can be returned please feel free to contact us before placing your order. If you would like to return an item then please contact us before doing so.

 

What if my item is faulty?

On the rare occasion that you receive a faulty item we sincerely apologise for that, but if you contact us within 14 days of receiving your product we will replace your item for you

 

Where do I return my faulty item to?​

If you have received a faulty item please make sure you contact us first and then return to:​

Impress Rutland​, 5 Hopes Yard, Uppingham, Rutland. LE15 9QQ

 

Size guides & clothing info

TEES

All colours 100% cotton, except light grey​ marl – 90% cotton/10% polyester & dark grey/blue​ marl – 50% cotton/50% polyester

Small – 8/10 (34/36″ chest)

Medium – 12/14 (38/40″ chest)​

Large – 16/18 (42/44″ chest)​

X Large – 18/20 (46/48″ chest)​​

2XLarge – 20/22 (50/52″ chest)​

3XLarge – 22/24 (54/56″ chest)​

4XLarge – 24/26 (58/60″ chest)​

We advise you check the measurements of our tees to ensure you choose the correct size.

We love to style our tees by knotting one corner, if you wish to do this we advise sizing up so the tee is oversized allowing extra fabric to be able to knot the corner. Learn how to style your tee here!

Please feel free to contact us if you have any questions regarding sizing

 

SWEATSHIRTS/HOODIES

50% cotton/50% polyester

Small – 8/10 (34/36″ chest)​

Medium – 12/14 (38/40″ chest)

​Large – 14/16 (42/44″ chest)

​X Large – 18/20 (46/48″ chest)​​

2XLarge – 20/22 (50/52″ chest)​​

3XLarge – 22/24 (54/56″ chest)​

4XLarge – 24/26 (58/60″ chest)​

All of our sweatshirts are a unisex fit which means they’re super comfy with a slouchy drop shoulder

 

POSTAGE COSTS

(UK ONLY)

Orders up to £16 – £2.50
Orders £16-£30 – £4.50
Orders £30-£50 – £6.00
Orders £50-£100 – £8.50 postage
Orders over £100 – free postage

We do also have a click and collect option available on all orders. If you choose this option at checkout you will receive an email as soon as your order is ready to collect, we can then arrange a suitable time for collection from Impress Uppingham, 5 Hopes Yard, Uppingham, Rutland. LE15 9QQ

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